Shipping Info

  • A product I ordered is not available, what does this mean?

    Sometimes products sell so fast that an order is taken before the inventory on our website has a chance to catch up. We update inventory frequently to avoid this as much as possible, but occasionally it does happen. In these cases the item will be canceled and, if you were charged, you will be re...

  • Can I request a package to be delivered by a specific carrier?

    Unfortunately you cannot. The system we use to process orders will automatically determine the best shipping method based off your zip code. We are unable to override this.

  • Does Mossy Oak offer same day shipping?

    Expedited or Next Day Air is availabe by contacting Customer Service before noon CST.  heretohelp@mossyoak.com

  • Does Mossy Oak ship to PO boxes?

    Yes, Mossy Oak can/does ship to PO Boxes by USPS.  Expedited Shipping is not available to PO Boxes.

  • How do I find out if an item has a delayed ship date?

    If there is a delayed ship date, it will be located on the product page of the item ordered.

  • How do I get free shipping with my order?

    Mossy Oak offers free shipping on orders over $49. Free standard shipping offers apply to shopping cart totals before taxes and include free standard shipping within the US excluding Alaska, Hawaii, and other US territories.

  • My item is backordered, what does this mean?

    When an item is on backorder it means that we need to source the item directly from the manufacturer. In some cases the item is sent to us before it's forwarded to you, and in other situations the manufacturer ships the item directly to you. A backordered item will be noted as such when you selec...

  • What does “In Stock” mean?

    Products that are marked as 'In Stock' will ship within 1-3 business days of the order being placed not including weekends or holidays. In Stock items will be denoted as such when you are selecting the size/color.

  • What does processing mean?

    Processing means your order has been forwarded to the warehouse and is being gathered picked, boxed and loaded onto a truck for shipment. Orders usually ship in 1-3 business days.  Delivery Times can be 5-7 days after your package ships.

  • What holidays does Mossy Oak not ship on?

    Holidays we do not ship on include: New Year's Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. We think our warehouse workers deserve to spend these holidays with friends and family!

  • What shipping carriers does Mossy Oak use?

    We use a variety of shipping carriers including UPS, FedEx and USPS.

  • What shipping options and pricing does Mossy Oak offer?

    NOTE: Shipping and handling charges are subject to change without notice. | | | | | --- | --- | --- | | Order Amount | Standard Delivery | Standard Delivery Alaska, Hawaii & FPO/APO* | | $0 - $25 | $4.95 | $12.50 | | $25.01 - $50 | $6.95 | $15.00 | | $50.01 - $75 | $9.95 | $18.00 | | $75....

  • When do I get charged for an order?

    You're charged for an order once it's prepared for shipment. Any charges you see prior to the item shipping are pre-authorization holds, which are holds on the funds on your account before Mossy Oak clears the transaction and you're officially charged for your order. The hold will drop off automa...

  • Where does Mossy Oak ship from?

    Mossy Oak's warehouse is located in West Point, Mississippi.

  • Why has my order shipped in separate packages?

    We try to provide the best and fastest service possible. To ensure that your order arrives on time we may ship it to you from multiple locations such as our warehouse, stores, or from the vendor’s warehouse directly. Each package will have its own tracking number. For orders shipping in multiple ...